Quody

Configuration and Implementation

Onboard your entire team and implement processes with little effort and in a short time.

Collaboration

Collaborate with internal teams to reduce ticket resolution time and improve productivity.

Support

Count on the assistance of our developers at all times via email and telephone.

Features

Everything you need to provide first-class customer service.

Convert your customer's requests into tickets

Prioritize incoming requests, rank them, and assign them to the right people.

Make it easy for your agents!

All incoming emails, feedbacks, or calls can be transformed into tickets. Avoid having to switch between multiple tools. No more failures to follow up or late responses.

Avoid collisions Assign each ticket to an agent, so there is no confusion about who should work on it.

Smart notifications Receive update notifications directly within the tool.

Custom Visualizations Filter, sort and choose which tickets you want to see first.

Activity log Analyze all the activities and agents involved during ticket management.

Excellent customer support requires a team

Quody helps you work with team members from anywhere in your company to deliver fast and consistent responses to your customers.

Its collaboration capabilities help your staff work more efficiently, to deliver a better experience. Assign and / or reassign tasks, keeping ticket status visibility even if another agent is working on them.

Improve Efficiency Assign each ticket to the right agent and improve service efficiency.

Real time visibility Maintain visibility of tickets even if another agent is working on them.

Divide the tasks Solve problems faster by assigning smaller tasks to your team.

Management Control Control and verify all the responses and actions that were carried out during the management.

Customize your support experience

Customize your support portal and make it an extension of your brand. Define work processes that fit the style of your team.

With extensive customization and integration capabilities, you can create the perfect Help Desk for your business. Make it easy for your team to solve problems by gathering information relevant to your customers' problem.